1.Scope of this policy
This Refund Policy applies to subscription plans purchased from IPTV Subscribe Pro through this website. It explains how to request a refund and how refunds and duplicate charges are handled. It forms part of our Terms & Conditions.
2.How to request a refund
To request a refund, contact our support team on WhatsApp with the order details listed below.
3.Information we need to identify your order
To help us find your order, please include:
- The name and phone number or email address used for the purchase.
- Your order or transaction reference, if you have one.
- The plan purchased, the date of purchase, the amount charged, and the payment method used.
- The reason for your request.
Never send full card numbers or passwords. We will not ask for them.
4.Review and decision
We review each request against the details of your order and let you know the outcome.
5.How refunds are issued
Approved refunds are issued to the original payment method. Once a refund has been issued, the time it takes to appear on your statement depends on your bank or payment provider.
6.Duplicate charges
If you were charged more than once for the same order, contact our support team on WhatsApp with the details of each charge. When a duplicate charge is confirmed, we refund the duplicate charge to the original payment method.
7.Billing or activation problems
If you completed a payment but have not received your setup instructions or account details, or if you have a billing question, contact our support team on WhatsApp and include your order details.
8.Contact and effective date
Questions about this policy can be sent to our support team on WhatsApp. This policy applies from the effective date shown at the top of this page. If we update it, we will update that date.